Night Call Center Team Lead

Job overview

The Night Call Center Team Lead works onsite in Houston, TX. Pay is $21.50 per hour, plus a $2.00-per-hour evening differential after 6 p.m.; overtime may be needed. The role leads evening call center operations for Same Day Water Heaters. The team lead supports consistent customer service and center performance by coaching representatives, monitoring queues and service levels, resolving escalations, and preparing nightly reports.

What you'll do

• Supervise, coach, and support call center representatives
• monitor call queues, service levels, and agent adherence
• resolve escalated customer calls
• identify operational or performance gaps and recommend corrective actions
• assist with sales opportunity assignment, follow-up, and administrative tasks
• prepare and distribute nightly activity and performance reports
• cross-cover duties as needed.

What we're looking for

Skills & competencies

call center team lead

call center

team supervision

customer service

coaching

escalation resolution

night shift

weekend schedule

houston tx

same day water heaters

$21.50/hr base pay

evening differential

Work arrangement

• Weekend coverage required

Benefits & perks

• PTO
• medical, dental, vision, and life insurance
• performance-based incentives
• growth opportunities.

Why this role

The posting lists PTO, medical, dental, vision, and life insurance, as well as performance-based incentives and growth opportunities.

About the employer

Same Day Water Heaters is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.