Automotive Service Advisor

Job overview

The Automotive Service Advisor role is an onsite, full-time position in Chicago, IL. Compensation is described as salary plus commission, with annual earning potential of $100,000 or more. McGrath Acura of Downtown Chicago’s high-volume service department serves vehicle service customers. The advisor guides customers through maintenance and repair service, coordinating communication between customers and technicians from vehicle write-up through completion and delivery. The role also supports repeat and referral business by explaining service recommendations, keeping customers informed, and resolving concerns professionally.

What you'll do

• Serve as the primary contact for service customers
• discuss vehicle maintenance and repair needs
• explain service recommendations, options, pricing, and timelines
• prepare and manage repair orders
• communicate customer concerns to technicians
• update customers on progress and changes
• schedule appointments
• follow vehicles through service completion and delivery
• resolve questions and service issues
• maintain knowledge of dealership services, maintenance schedules, and promotions.

What we're looking for

Skills & competencies

automotive service advisor

full-time

chicago il

mcgrath acura

customer service

repair orders

service appointments

vehicle maintenance

salary plus commission

$100k+ earning potential

paid training

401(k) match

health and dental insurance

closed sundays

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training
• paid time off
• 401(k) with employer match
• health and dental insurance
• holiday bonus pay
• employee and vehicle discounts
• uniforms provided
• career growth opportunities.

Why this role

Previous dealership Service Advisor experience is preferred but not required; training is provided. The posting states the dealership is closed Sundays.

About the employer

McGrath Acura of Downtown Chicago is hiring for this role. Industry: New Car Dealers. Sector: 44.