Customer Service Representative, Home Medical Equipment

Job overview

The Customer Service Representative role is onsite and works across Fremont, Bowling Green, and Maumee, OH. Compensation is not specified. Hart Medical Equipment provides home care products and support services and describes itself as a nationally accredited provider of home medical equipment and supplies. The representative serves as a first point of contact for customers, handling requests and questions and coordinating equipment services. The role supports patient care operations by arranging service requests, verifying insurance and medical necessity, and ensuring accurate information reaches the billing team.

What you'll do

• Assist internal and external customers
• receive requests by phone, fax, e-commerce, and in person
• coordinate home equipment service requests with dispatch
• provide product and service information
• maintain knowledge of Medicare, Medicaid, and third-party payors
• verify medical necessity, insurance coverage, and physician orders
• prepare paperwork for billing
• support department metrics
• and maintain showroom and shelf inventory for retail duties.

What we're looking for

Skills & competencies

customer service representative

home medical equipment

patient support

equipment service coordination

insurance verification

medicare

medicaid

fremont oh

bowling green oh

maumee oh

hart medical equipment

retail showroom

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary and benefits package
• specific benefits are not detailed in the posting.

Why this role

The position works across Fremont, Bowling Green, and Maumee. Six months of relevant customer service experience is preferred; a high school diploma or GED is listed.

About the employer

Hart Medical Equipment is hiring for this role. Industry: Home Health Care Services. Sector: 62.