Patient Liaison Associate (Hybrid)

Job overview

The Patient Liaison Associate is a hybrid role based in Irving, TX, with compensation not specified. Caris Life Sciences is a leading innovator in molecular science and artificial intelligence focused on fulfilling the promise of precision medicine through quality and innovation. This role exists to resolve issues, direct patient inquiries, and facilitate satisfactory resolutions for specific accounts. It contributes to the team by explaining services to patients during difficult times.

What you'll do

• Return incoming patient calls and inquiries.
• Provide service when communicating estimated costs.
• Make outgoing courtesy calls to patients.
• Resolve questions directly.
• Explain account situations in simple language.
• Work assigned tasks and queues.
• Identify and communicate complaint patterns.
• Maintain patient confidentiality.

What we're looking for

Education

Highschool Diploma or GED equivalent.

Experience

1-3 years of Medical Billing or Patient Billing experience.

Skills & competencies

full-time

day shift

irving tx

caris life sciences

patient liaison

hybrid

customer service

billing

precision medicine

no on-call

no travel

Work arrangement

• Weekend coverage required

About the employer

Caris Life Sciences is hiring for this role. Industry: Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology). Sector: 54.