Customer Service Representative

Job overview

Customer Service Representative is an onsite, full-time role at the branch in Orlando, FL. Pay starts at $20–$25 per hour, with an annual discretionary bonus. The employer describes its business as supplying light-gauge steel framing products to residential and commercial construction markets. The representative supports customers and branch operations by answering calls and assisting walk-ins, entering accurate orders and quotes, communicating delivery information, and coordinating deliveries. The role also contributes to sales, inventory control, and administrative tasks.

What you'll do

• Answer incoming calls and assist walk-in customers
• communicate delivery information and changes
• enter orders and quotes
• verify pricing and quantities
• prepare delivery tickets and establish lead times
• coordinate trucks and audit loads
• make sales calls
• coordinate additional materials with the sales team
• record and audit customer concerns
• control inventory
• assist with administrative and accounting duties.

What we're looking for

Skills & competencies

customer service representative

full-time

orlando fl

stone group of companies

customer support

order entry

quotes

delivery coordination

inventory control

building materials

$20–$25/hr

annual discretionary bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• paid time off
• paid holidays
• 401(k)
• profit sharing
• short- and long-term disability insurance
• life insurance
• professional development.

Why this role

Hybrid or remote work is not stated; the posting identifies an office role in Orlando.

About the employer

Stone Group of Companies is hiring for this role. Industry: Industrial Machinery and Equipment Merchant Wholesalers. Sector: 42.