Virtual Budtender Representative – Customer Outreach

Job overview

The Virtual Budtender Representative – Customer Outreach role is listed in Birmingham, MI, and is full-time. The posting gives pay of $17–$19 per hour. Quality Roots describes itself as a Michigan recreational cannabis company focused on customer relationships and personalized outreach to lapsed customers. The representative uses a structured CRM call queue to reconnect with former customers, understand their experience, and track outcomes. The role emphasizes customer service and relationship-building, with personalized offers when appropriate, to support customer retention.

What you'll do

• Call lapsed customers using the structured CRM queue
• listen to customer experiences and learn why they stopped visiting
• provide personalized customer service and offers when appropriate
• log calls and track outcomes
• work toward daily targets and maintain an organized queue.

What we're looking for

Skills & competencies

birmingham mi

quality roots

virtual budtender representative

cannabis

customer service

customer outreach

crm

lapsed customer reengagement

call queue

$17–$19/hour

paid training

flexible scheduling

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee discounts
• ongoing education and training
• career growth opportunities
• flexible scheduling
• paid training
• optional medical, dental, vision, critical illness, and accidental illness coverage after 90 days.

Why this role

The posting describes this as a customer service role rather than a call-center or pressure-sales job. Includes paid training on the proprietary CRM and call program; optional health benefits may be available after 90 days.

About the employer

Quality Roots is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.