Warranty Supervisor

Job overview

The Warranty Supervisor role is onsite in Fort Worth, TX, in a production office environment, with occasional plant or field visits; compensation is not specified. The supervisor manages warranty service and customer claims for NT Window Inc. The role provides a clear point of contact for claims, investigates issues, maintains claim records, and works with internal teams to resolve customer concerns and identify potential product defects.

What you'll do

• Serve as the primary contact for warranty claims, inquiries, concerns, and product replacements
• review claims and determine next steps
• investigate claims with customers, vendors, and internal teams
• maintain claim records and associated costs
• report claim activity and trends
• work with Quality Control to identify potential manufacturing defects.

What we're looking for

Skills & competencies

warranty supervisor

fort worth tx

nt window inc

warranty claims

customer service

claims processing

quality control

production office

recordkeeping

reporting

windows

Work arrangement

• Weekend coverage required

Why this role

Associate’s degree or higher and prior warranty administration or claims processing experience preferred; Spanish or another language is a plus; occasional plant or field visits required.

About the employer

NT Window Inc is hiring for this role. Industry: Metal Window and Door Manufacturing. Sector: 33.