Help Desk Manager
Compensation
$111k – $129k /yr
Employment type
Full-time
Work setting
On-site
Location
Reston, VA
Schedule
Day shift
Posted
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Job overview
The Help Desk Manager is an onsite role based in Reston, VA, with an annual salary range of $110,600 - $128,600 plus bonus. This position leads the IT support organization for Stanley Martin Homes. This role exists to oversee help desk operations, service delivery, and support staff performance. By building structure and consistency across the support function, the Help Desk Manager ensures a high-quality end-user experience across multiple business units.
What you'll do
- Lead daily help desk operations.
- Manage support staff and workload distribution.
- Oversee ticket queues and escalation handling.
- Establish and enforce support processes and quality standards.
- Track and report on key service desk metrics.
What we're looking for
- Skills & competencies
- full-timeday shiftreston vastanley martin homeshelp deskit managerservice deskit supportleadershiponsite$110.6k-$128.6k/yr
- Work arrangement
- Weekend coverage required
Benefits & perks
- 401(k) with $5K match, health care options, paid parental leave, tuition reimbursement, vacation.
Why this role
Leadership role in a multi-company IT support environment.
About the employer
Stanley Martin Homes is hiring for this role. Industry: Lumber, Plywood, Millwork, and Wood Panel Merchant Wholesalers. Sector: 42.
Additional details
- Industry sector
- 42
- Industry
- Lumber, Plywood, Millwork, and Wood Panel Merchant Wholesalers
- Occupation code
- 15-1232.00
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Listing ID: 7fa2cc84-a566-4898-a5b0-6f4aa0ccacf2