Sales Support Coordinator

Job overview

Sales Support Coordinator is an onsite, full-time role in Franklin, TN, with a typical schedule of 40 hours per week, Monday–Friday, 8 a.m.–5 p.m.; occasional flexibility may be needed for business demands. Compensation is not specified. United Communications provides fiber and fixed wireless internet services to Middle Tennessee communities. The coordinator supports residential sales orders from submission through installation, assisting customers and sales channels with orders, service scheduling, and questions. The role coordinates with sales, operations, engineering, dispatch, and other teams to help ensure accurate orders and successful installations.

What you'll do

• Respond to sales team inquiries and assist customers with products and services.
• Schedule installations and upgrades, reschedule appointments, update reports, and handle inquiries by phone, text, and email.
• Create customer orders and accounts, maintain records, and ensure work orders meet submission and compliance requirements.
• Conduct outbound calls to prospects and existing customers about services and upgrades.
• Track orders and tickets, coordinate with cross-functional teams, answer MTE employee questions through Microsoft Teams, and assist with reporting and reconciliation.

What we're looking for

Skills & competencies

sales support coordinator

full-time

franklin tn

united communications

onsite

monday–friday

8 a.m.–5 p.m.

customer support

sales orders

internet services

order coordination

fiber broadband

401(k) match

hsa

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with match, HSA, and employee-focused benefit offerings.

Why this role

The posting describes a direct-hire position and lists 401(k) with match, HSA, and other employee-focused benefits. High school diploma or equivalent is required; one to two years of call center, customer support, or sales support experience is preferred.

About the employer

United Communications is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.