Senior Customer Service Manager
Employment type
Full-time
Work setting
On-site
Location
Lawrenceville, GA
Schedule
Day shift
Posted
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Job overview
The Senior Customer Service Manager is an onsite role based in Lawrenceville, GA. Compensation is not specified for this position, which supports the customer service department at Uline, Inc. This role exists to manage the daily operations of a large contact center, overseeing both front-line and back-office functions. The manager is responsible for coaching and developing team leads and representatives to maintain high service standards and foster a positive company culture.
What you'll do
- Manage 90+ person contact center operations
- guide and develop managers and team leads
- monitor performance metrics
- recruit and motivate staff
- handle performance reviews and coaching.
What we're looking for
- Skills & competencies
- full-timeday shiftlawrenceville gaulinecustomer servicemanagementonsiteno on-callno weekendsleadership
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance.
Why this role
Relocation assistance available; 401(k) with 6% match from day one; tuition assistance; on-site fitness center.
About the employer
Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 11-3012.00
You'll be redirected to the employer's application page.
Listing ID: 7f533233-fb74-4760-b876-2f0e4d937f39