Director of Front Office

Job overview

The Director of Front Office role is onsite in Phoenix, AZ; compensation is not specified. The position oversees front desk operations in a hospitality setting and supports guest satisfaction and revenue performance. The director leads front desk staff and processes, manages guest inquiries and concerns, and coordinates with other departments to provide a seamless guest experience. The role also oversees room inventory, rates, and reservations to support revenue goals.

What you'll do

• Develop and implement front office policies and procedures
• train, supervise, and support front desk staff
• manage check-ins and check-outs
• resolve guest issues
• monitor front desk performance metrics
• collaborate with other departments
• manage room inventory, rates, and reservations.

What we're looking for

Skills & competencies

director of front office

phoenix az

47th street phoenix

hospitality

front desk operations

guest satisfaction

staff leadership

check-in and check-out

reservations

revenue management

Work arrangement

• Weekend coverage required

Why this role

The posting lists multilingual abilities, hotel administration certification, and revenue management and budgeting experience as preferred skills.

About the employer

47th Street Phoenix is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.