Special Services Supervisor — Wisconsin

Job overview

The Special Services Supervisor role is onsite in Madison, WI, contingent upon award of contract; compensation is not specified. The position coordinates department activities and special projects and supervises staff. The supervisor supports department quality and productivity by coordinating projects, evaluating processes, directing report preparation, resolving complex operational issues, and conducting quality assurance calls with facilities. The role also handles staff hiring, training, coaching, scheduling, performance reviews, and related administrative work.

What you'll do

• Coordinate department activities and special projects
• evaluate processes and recommend changes
• direct staff report preparation
• supervise staff
• help resolve complex operational problems
• conduct quality assurance calls and facility meetings
• interview, hire, orient, coach, and develop staff
• set goals and conduct reviews
• manage staff schedules and meetings
• complete human resources paperwork.

What we're looking for

Skills & competencies

special services supervisor

madison wi

onsite

verida inc

call center

customer service

staff supervision

quality assurance

scheduling

process improvement

microsoft office

contract award contingency

Work arrangement

• Weekend coverage required

Why this role

The position is explicitly contingent upon award of contract and requires two or more years of call center customer service experience.

About the employer

Verida Inc is hiring for this role. Industry: Special Needs Transportation. Sector: 48.