Customer Account Representative

Job overview

Customer Account Representative at Rent A Center in Columbus, OH. This is a full-time, onsite position with a starting hourly rate between $15.00 and $17.00. This role is responsible for managing rental accounts by delivering exceptional customer service, selling new products, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. It supports sales growth and account health by building strong customer relationships.

What you'll do

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

What we're looking for

Education

High school diploma or equivalent

Experience

High school diploma or equivalent, at least 18 years of age, valid driver's license with good driving record, strong communication and customer service skills.

Skills & competencies

customer service

account management

sales

rent a center

columbus oh

full-time

monday-saturday

no weekends

no on-call

$15.00+/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, Medical, dental, vision, life & disability insurance, 401(k) with company match

About the employer

Rent A Center is hiring for this role. Industry: Recreational Goods Rental. Sector: 53.