Team Leader

Job overview

The Team Leader role is onsite at 2955 Broadway in New York, NY. The posting states pay of $21 per hour, plus a Mystery Shopper bonus and tips. Pret A Manger operates shops serving food and organic coffee and describes opportunities for team members to grow into leadership roles. The Team Leader runs shifts, coaches team members, maintains food and service standards, and supports shop operations. The role helps the shop meet its goals by coordinating staff, maintaining safe and clean operations, managing stock and waste, and delivering a consistent guest experience.

What you'll do

• Run shifts and support smooth shop operations
• coach and train team members in food preparation, barista skills, and guest service
• provide feedback and conduct pre-shift briefings
• maintain food quality, freshness, temperatures, and station readiness
• oversee food production and service
• complete safety checks and logs
• open or close the shop
• monitor equipment, stock, and waste
• handle guest concerns
• support scheduling, inventory, and shift reports
• work with managers on shop goals.

What we're looking for

Skills & competencies

team leader

restaurant leadership

shift operations

new york ny

pret a manger

$21 per hour

mystery shopper bonus

tips

barista skills

guest service

food safety

2955 broadway

Work arrangement

• Weekend coverage required

Benefits & perks

• Weekly Mystery Shopper bonus plan, tips, paid time off, free breakfast and lunch while working, discounts, health, dental, and vision benefits and 401(k) for full-time employees, child bonding leave, training through Pret Academy, transit program, FSA and HSA options, and pet insurance.

Why this role

The posting describes this as an entry point to shop leadership and lists a weekly Mystery Shopper bonus plan of up to an additional $1 per hour, plus tips when good service is provided.

About the employer

116th and Broadway | Pret A Manger is hiring for this role. Industry: Full-Service Restaurants. Sector: 72.