Customer Service Representative — Insurance

Job overview

The Customer Service Representative role is onsite in West Palm Beach, FL, and pays $18 per hour. B-SAFE Insurance serves the local community with insurance solutions for homes, vehicles, businesses, and families. The representative assists clients with policy questions and account needs, processes policy changes and renewals, and supports agents with administrative follow-up. The role helps clients understand and manage their insurance coverage while maintaining accurate agency records.

What you'll do

• Handle inbound calls, emails, and walk-in inquiries
• explain coverage and answer policy questions
• process policy changes, endorsements, renewals, and cancellations
• quote and bind new policies as needed
• resolve customer concerns
• maintain client records
• support producers and agents with administrative tasks and follow-ups.

What we're looking for

Skills & competencies

customer service representative

insurance

policy support

client accounts

west palm beach fl

b-safe insurance

$18/hour

florida 4-40 license

2-20 general lines license

inbound calls

health insurance

paid time off

employee discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee discounts, health insurance, and paid time off.

Why this role

An active Florida 4-40 Customer Representative License or 2-20 General Lines License is required, or the ability to obtain one. English-Spanish bilingual ability is a plus.

About the employer

B-SAFE INSURANCE INC is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.