Hotel Guest Services Representative — Full Time

Job overview

The Hotel Guest Services Representative — Full Time role is onsite at Courtyard Salt Lake City Downtown in Salt Lake City, UT. Starting pay is $16–$18 per hour, with experienced candidates potentially qualifying for a higher wage. The hotel emphasizes an inclusive workplace and the connection between team members’ work and property success. The representative provides courteous guest service by answering phones, making reservations, checking guests in and out, processing payments, and responding to requests and complaints. The role helps create a personalized guest experience while supporting occupancy and revenue.

What you'll do

• Answer property phones
• make reservations
• check guests in and out
• process payments and maintain the cash drawer
• use the property management system and office equipment
• respond to guest requests and complaints
• use sales techniques to promote the property and maximize occupancy and revenue.

What we're looking for

Skills & competencies

hotel guest services representative

full-time

hotel front desk

guest check-in

reservations

customer service

salt lake city ut

courtyard salt lake city downtown

$16–$18 per hour

morning and evening shifts

weekends and holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision coverage
• PTO and paid sick time
• employee assistance program
• HSA/FSA options
• telehealth and wellness benefits
• 401(k) with company match
• hotel discounts
• complimentary stays at NCG Hospitality-managed hotels
• referral and incentive programs.

Why this role

Flexible availability is required Monday to Friday, weekends, and holidays; morning and evening shifts are available.

About the employer

UT- Courtyard Salt Lake City Downtown is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.