Customer Success Manager

Job overview

The Customer Success Manager role is based in Joliet, IL; the posting describes customer-site visits and regional travel but does not specify a remote or hybrid arrangement. Compensation is $115,000–$160,000, with the pay unit not specified in the posting. Formic’s mission is to make automation accessible to factories through robotics-as-a-service and full-service support. The manager serves as a consultative partner after deployment, helping customers adopt and use robotic automation effectively. By coordinating technical, operational, training, and administrative support, monitoring customer health, and identifying account growth opportunities, the role supports customer outcomes and Formic’s automation mission.

What you'll do

• Serve as primary consultative partner and point of contact for assigned customers
• conduct regular communications and site visits
• assess satisfaction and address relationship issues
• facilitate training and gather feedback
• monitor customer health and mitigate risks
• collaborate with Sales, Deployment, and Service teams
• identify account expansion opportunities
• provide customer feedback for product and service improvements.

What we're looking for

Skills & competencies

customer success manager

joliet il

formic

robotics-as-a-service

industrial automation

manufacturing operations

customer adoption

account growth

regional site visits

30% travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Equity, healthcare coverage, employer-paid additional insurance benefits, employee assistance program, paid parental leave, 401(k), monthly cell phone reimbursement, flexible time off, and a home-office stipend for fully remote and hybrid employees.

Why this role

Requires 3–5+ years of manufacturing operations experience and familiarity with robotic automation; travel to customer sites across the region is approximately 30% of the time.

About the employer

Formic is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.