Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Nashville, TN, with a starting base salary of $40,000. The position supports a well-established State Farm independent-contractor agent and helps enhance the insurance customer experience. The representative responds to customer questions, maintains relationships, and explains insurance options through a needs-based review process. The role supports the agency by providing prompt, accurate, and friendly service on coverage, policy changes, claims, and billing inquiries.

What you'll do

• Answer phones and greet clients
• establish customer relationships and follow up as needed
• respond to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing
• and educate customers about insurance options using a customer-focused, needs-based review process.

What we're looking for

Skills & competencies

customer service representative

nashville tn

michael davis state farm agency

insurance customer service

policy changes

coverage questions

claims

billing clarification

customer relationships

$40,000 starting base

health insurance compensation

dental insurance

life insurance

license required

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance compensation, dental insurance, life insurance, and opportunity for advancement within the office.

Why this role

The posting states that Property and Casualty and Life and Health licenses must be obtainable. The position is with an independent-contractor State Farm agent, not State Farm Insurance Companies.

About the employer

Michael Davis - State Farm Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.