Customer Support Agent II

Job overview

Customer Support Agent II is an onsite role in King of Prussia, PA, with pay of $20–$23 per hour. The schedule is Monday to Friday, 8:00 a.m.–4:30 p.m. or 9:00 a.m.–5:30 p.m.; after 90 days, a flexible schedule including one work-from-home day per week may be available based on performance. ImageFIRST provides linen rental and laundry services to healthcare facilities. The role serves as a liaison between customers and service teams, resolving requests and maintaining accurate communication records. It contributes to customer satisfaction by responding efficiently, escalating unresolved issues, and gathering feedback through NPS surveys.

What you'll do

• Handle approximately 25–30 daily calls and customer emails
• clarify needs, research issues, and provide solutions or alternatives
• escalate unresolved problems
• maintain CRM records
• conduct outbound NPS surveys
• coordinate with service teams and other departments.

What we're looking for

Skills & competencies

customer support agent ii

king of prussia pa

imagefirst

customer service

call center

crm

customer emails

nps surveys

healthcare laundry

monday to friday

$20–$23 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Weekly pay, medical, dental and vision insurance, 401(k) match, paid time off, paid parental leave, tuition reimbursement, referral program, and additional insurance options.

Why this role

A flexible schedule with one work-from-home day per week may be available after 90 days based on performance.

About the employer

ImageFIRST Healthcare Laundry Specialists is hiring for this role. Industry: Drycleaning and Laundry Services (except Coin-Operated). Sector: 81.