Customer Service Agent, Call Center

Job overview

Customer Service Agent, Call Center is an onsite role in Carrollton, TX. Compensation is $19–$20 per hour. Shield HealthCare provides healthcare services and medical supplies to consumers and the caregiving community, with a stated focus on customer satisfaction. The agent handles customer calls and telephone orders without selling, resolves common concerns, and enters order information accurately. The role also processes documentation requests and meets performance expectations to support reliable service for customers.

What you'll do

• Handle incoming and outgoing customer service calls, averaging 75 per shift
• resolve common customer concerns
• enter customer order information into the CRM database
• process documentation requests for initial orders, renewals, and addendums
• meet monthly performance expectations.

What we're looking for

Skills & competencies

customer service agent

call center

telephone orders

customer support

order processing

crm data entry

carrollton tx

shield healthcare

monday–friday

no nights or weekends

$19–$20 per hour

spanish preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage from the first day of employment
• flexible spending account
• life and disability insurance
• 401(k) match
• vacation and sick days
• paid holidays
• education assistance
• employee referral program.

Why this role

Set Monday–Friday schedule with no nights or weekends; on-site in Carrollton, TX. At least one year of customer service experience required; Spanish preferred.

About the employer

Shield HealthCare is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.