Guest Experience Associate — Luxury Car Rental

Job overview

The Guest Experience Associate — Luxury Car Rental role is onsite in Austin, TX, and pays $20 per hour plus earned, unlimited monthly commission. Go Rentals provides personalized luxury rental service to private aviation guests, high-profile travelers, and other clients. The associate manages guest interactions throughout the rental journey, handles rental contracts and inquiries, prepares and presents vehicles, and provides pickup and drop-off service. The role supports guest satisfaction and business growth by building relationships and identifying new guest opportunities.

What you'll do

• Welcome guests and provide service
• answer calls
• negotiate, open, and close rental contracts
• respond to inquiries and concerns
• communicate products and policies
• clean and prepare vehicles
• provide guest pickup and drop-off
• build rapport and identify new guest opportunities.

What we're looking for

Education

High school diploma or GED equivalent

Experience

Sales and customer service experience; one to two years of driving experience; must be at least 21 years old and insurable

Skills & competencies

guest experience associate

luxury car rental

guest services

rental contracts

vehicle preparation

customer service

austin tx

go rentals

$20/hour plus commission

weekend and holiday availability

travel required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical coverage, employer-paid dental and vision, 401(k), paid time off, employee discounts, training, wellness support, and a monthly cell phone stipend.

Why this role

Availability for early mornings, evenings, weekends, and holidays is important. The role requires willingness to travel for extended periods, a valid unrestricted driver's license, and one to two years of driving experience.

About the employer

Go Rentals is hiring for this role. Industry: Passenger Car Rental. Sector: 53.