Customer Care & Lead Conversion Specialist

Job overview

The Customer Care & Lead Conversion Specialist role is onsite in Columbia, MD, with stated pay of $48,000–$75,000+ per year. Buric Heating and Air Conditioning serves customers through its heating and air conditioning business. The specialist handles mostly outbound and some inbound calls, responds quickly to incoming leads, schedules priority opportunities, and follows up on unsold estimates and work. The role supports inside sales and customer service by coordinating clearly with customers, technicians, and office staff and maintaining information in company systems.

What you'll do

• Make outbound and some inbound calls
• schedule priority opportunities
• respond to inbound leads
• contact customers about unsold estimates and work
• communicate with customers, technicians, and office staff
• enter and manage information in company systems
• provide phone-based customer service.

What we're looking for

Skills & competencies

customer care

lead conversion

columbia md

buric heating and air conditioning

$48,000–$75,000+/year

inside sales

outbound calls

inbound leads

appointment scheduling

customer service

hvac

commission opportunities

health insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and dental insurance, 401(k) with company match, paid time off, training and development, advancement opportunities, and free uniforms.

Why this role

The posting lists commission opportunities tied to scheduled estimates, sales, booked appointments, and collected reviews.

About the employer

BURIC HEATING AND AIR CONDITIONING is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.