Front Desk Associate

Job overview

The Front Desk Associate is an onsite, full-time role at The Colonies at Williamsburg Resort in the Village of Williamsburg, VA, paying $16 per hour. The role supports the resort’s guest services and front desk operations. As a first point of contact, the associate welcomes guests and helps ensure smooth check-in and check-out. The role manages reservations, room assignments, billing, payments, and front desk procedures while responding to guest questions and issues.

What you'll do

• Greet guests and provide customer service
• answer inquiries and resolve issues
• manage room assignments, reservations, and billing
• process payments and cash transactions
• review reservations and prepare for arrivals
• follow key-control and registration-audit procedures
• protect guest confidentiality and security
• collaborate with the team and support other tasks as needed.

What we're looking for

Skills & competencies

full-time

village of williamsburg va

vacatia

front desk associate

resort hospitality

guest services

check-in and check-out

reservations

room assignments

billing

$16/hour

weekend and holiday flexibility

Work arrangement

• Weekend coverage required

About the employer

Vacatia is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.