Telecommunications, Collaboration and Contact Center Technologies Manager

Job overview

The Telecommunications, Collaboration and Contact Center Technologies Manager role is onsite in Columbus, OH, five days per week, according to the description. The structural listing location is Saint Louis, MO. Compensation is not specified. The role leads enterprise voice, collaboration, and contact center platforms and aligns technology strategy with business and clinical needs. The manager leads teams and operations, oversees platform lifecycle and service delivery, and directs projects, vendors, budgets, and modernization planning. The work supports secure, resilient technology services and improved customer and clinical effectiveness.

What you'll do

• Recruit, develop, and retain a team
• establish goals, roles, and escalation paths
• oversee operational health and lifecycle management
• govern change, incident, problem, and reporting processes
• maintain resilient architecture and disaster recovery readiness
• prioritize portfolios and lead migrations, upgrades, and modernization
• develop technology roadmaps
• manage Cisco and other vendor relationships
• engage business, clinical, and technology stakeholders
• maintain security and compliance standards
• manage budgets and continuous improvement.

What we're looking for

Skills & competencies

telecommunications manager

contact center technologies

unified communications

cisco

webex

team leadership

vendor management

healthcare it

columbus oh

saint louis mo

is3 solutions

Work arrangement

• Weekend coverage required

Why this role

The description specifies Columbus, OH, onsite five days per week, while the listing location is Saint Louis, MO. Functional scope includes Cisco contact center, unified communications, Webex, and related platforms.

About the employer

IS3 Solutions is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.