Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Niagara, WI. Pay is $16–$18 per hour. Mauck Insurance Agency serves the Niagara community with personalized insurance service and client support. The representative helps clients understand policies, coverage, billing, and claims; processes policy changes and forms; and supports the sales team with quotes and client materials. The role contributes to reliable client service and ongoing relationships with the agency.

What you'll do

• Greet clients in person, by phone, or email
• respond to policy, coverage, billing, and claims inquiries
• assist with applications and insurance forms
• process policy changes, endorsements, and cancellations
• prepare quotes and client materials
• maintain accurate client records
• build client relationships and address needs proactively.

What we're looking for

Skills & competencies

customer service representative

full-time

niagara wi

mauck insurance agency

insurance policies

client support

claims inquiries

policy changes

quote preparation

monday–friday schedule

licensing assistance

$16–$18/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Disability, health, dental, vision, and life insurance
• parental leave
• paid time off and holidays
• retirement plan
• hands-on training
• mentorship
• licensing assistance
• and career growth opportunities.

Why this role

The posting lists a Monday–Friday schedule, licensing assistance, and mentorship with an established agent.

About the employer

Mauck Insurance Agency, Inc is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.