Operations Manager

Job overview

The Operations Manager is an onsite role based in one office daily, covering the New Hanover County office in Wilmington, NC, and the Brunswick County office in Supply, NC, with routine travel between them. Compensation is not specified. Avid Health at Home provides personalized in-home care and emphasizes access, value-based care, innovation, and quality. The manager oversees branch operations and staff productivity while supporting revenue, margins, and service quality. The role coordinates staffing, schedules, budgets, compliance, client-care processes, and growth plans to help the branch deliver accessible, quality care and maintain effective operations.

What you'll do

• Manage daily branch operations across departments
• supervise administrative and field employees, including recruitment, hiring, training, evaluation, and termination
• coordinate employee work and on-call schedules
• monitor operational metrics and recommend process improvements
• conduct annual employee reviews
• develop branch budgets and manage expenses
• develop operational, recruitment, and marketing plans
• collaborate on growth strategies and new service markets
• serve as client-care liaison with clients, families, and payers
• coordinate with corporate departments
• support billing efficiency and authorized hours
• work with Compliance and Clinical teams on licensing, surveys, quality assurance, and compliance
• participate in quarterly quality improvement meetings
• maintain payer relationships
• implement company policies and comply with applicable regulations, HIPAA, and Joint Commission standards.

What we're looking for

Skills & competencies

operations manager

home care

branch operations

staff supervision

client care

healthcare operations

compliance

wilmington nc

new hanover county

brunswick county

avid health at home

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical insurance with company contribution
• dental and vision insurance
• life and AD&D insurance
• short- and long-term disability
• 401(k) with company match
• paid time off
• holiday pay
• ongoing training
• performance-based bonus.

Why this role

The role covers two county offices and includes routine travel between them. The posting states that travel may be required for business purposes.

About the employer

Avid Health at Home North Carolina LLC is hiring for this role. Industry: Home Health Care Services. Sector: 62.