Front Desk and Treat Shop Associate

Job overview

The Front Desk and Treat Shop Associate role is onsite in Cleveland, OH. Pay is $14 per hour. The position supports guest services and Treat Shop operations at Tru by Hilton Midtown. The associate welcomes guests, manages check-in and checkout, handles transactions, and supports hotel operations. The role contributes to guest satisfaction by responding to requests, maintaining the market area, communicating across departments, and helping keep the property safe and organized.

What you'll do

• Greet guests and anticipate their needs
• manage check-in and checkout
• reconcile accounts and handle cash or card transactions
• promote the loyalty program
• maintain and stock the market area
• record guest requests and communicate issues
• conduct property walk-arounds and report safety or security concerns
• assist with maintenance requests
• complete required training and compliance tasks
• maintain clean and organized work areas
• support communication between hotel departments.

What we're looking for

Skills & competencies

full-time

front desk

treat shop

guest services

hotel operations

check-in

check-out

cleveland oh

tru by hilton midtown

$14/hr

Work arrangement

• Weekend coverage required

Why this role

The role combines front desk guest services with Treat Shop and market-area support; flexible availability includes evenings, weekends, and holidays.

About the employer

Tru by Hilton Midtown - Cleveland, Ohio is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.