Room Service Order Taker

Job overview

The Room Service Order Taker works onsite in Miami, FL. Compensation is not specified. The role supports in-room dining at Loews Coral Gables Hotel, a property with guest rooms, dining outlets, a spa, fitness center, rooftop pool, and event space. The order taker manages guest calls and food and beverage orders, coordinating with kitchen, bar, and room service attendants to support accurate and timely delivery. The role helps create a smooth in-room dining experience through clear communication, menu guidance, and careful handling of guest requests.

What you'll do

• Answer incoming calls courteously
• record food and beverage orders in the POS system and confirm details
• guide guests through menus and highlight specials
• coordinate with kitchen, bar, and room service attendants
• handle special requests and dietary needs
• maintain order and call logs
• track supplies
• address or escalate guest concerns
• attend required training and meetings.

What we're looking for

Skills & competencies

room service order taker

full-time

onsite

miami fl

loews coral gables hotel

in-room dining

guest service

food and beverage orders

pos system

menu guidance

kitchen coordination

weekend and holiday availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and wellness benefits, 401(k) with company match, paid sick days, vacation and holidays, bereavement leave, training and development, tuition reimbursement, pet insurance, hotel rates and discounts, subsidized parking, and complimentary team-member meals.
• Benefits may vary by position.

Why this role

The posting states that schedules may vary with business needs and that the role must be able to work a flexible schedule including weekends and holidays.

About the employer

Loews Coral Gables Hotel is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.