Insurance Customer Service Representative

Job overview

The Insurance Customer Service Representative role is onsite in Sun Prairie, WI. Compensation is $40,000–$60,000 per year. Suchomel & Associates is an American Family Insurance agency serving local families and businesses with personal and small-business coverage. The representative helps clients understand and manage insurance coverage by preparing tailored quotes, answering policy questions, processing payments, and updating policies. The role also supports agency growth by identifying cross-selling and bundling opportunities while providing attentive client service.

What you'll do

• Build trust with clients and create tailored insurance quotes
• identify cross-selling and bundling opportunities
• explain policies and answer client questions
• process payments and update policies
• uphold agency values and standards in customer interactions.

What we're looking for

Skills & competencies

insurance customer service representative

sun prairie wi

suchomel & associates

american family insurance

client service

insurance quotes

policy support

cross-selling

bundling

training provided

licensing assistance

$40k–$60k/year

monday–friday

Work arrangement

• Weekend coverage required

Benefits & perks

• Work from home, flexible schedule, hands-on training, career growth opportunities, paid time off, commission and bonus opportunities, continuous learning and development, and help getting licensed.

Why this role

No insurance experience is required to start; the agency will provide training and help with licensing. A Property & Casualty license is a bonus but not required. One or more years of customer service or sales experience is required. The posting lists a Monday–Friday schedule and flexible scheduling.

About the employer

Suchomel & Associates, LLC is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.