Security Control Room Operator

Job overview

The Security Control Room Operator is an onsite role based in San Jose, CA. Compensation is not specified for this position, which supports the security department by monitoring critical systems and coordinating emergency responses. The role exists to maintain situational awareness and operational integrity through real-time monitoring of alarms, video surveillance, and AI-assisted detection platforms. The operator serves as a central point of contact for incident response, dispatching, and documentation to ensure the safety of the client's assets and personnel.

What you'll do

• Monitor alarms and video surveillance systems
• perform CCTV monitoring and live tracking
• conduct archival video review
• receive and respond to emergency calls
• coordinate multi-channel dispatch
• maintain incident logs
• utilize AVERT workflows
• conduct first-level troubleshooting
• provide situational awareness updates
• assist with post-incident reporting.

What we're looking for

Skills & competencies

full-time

overnight

san jose ca

securitas

security

cctv

alarm monitoring

dispatch

onsite

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement plan, medical and dental coverage, life insurance, disability insurance, employee assistance plan, paid holidays, paid time off.

Why this role

Overnight shift, AI-assisted detection platform monitoring, AVERT standard documentation, multi-channel dispatch operations.

About the employer

Securitas is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.