Counter Manager

Job overview

The Counter Manager role is onsite in Bethesda, MD. Compensation is not specified. The role represents Charlotte Tilbury and is responsible for the brand’s counter operations, sales, service, events, merchandising, training, and employee development. The role exists to achieve strong financial results while delivering superior customer service and maintaining brand standards. The manager leads the team, plans sales and event activity, oversees counter readiness and inventory, and coordinates with retail partners to support store performance.

What you'll do

• Drive store financial results and personal and team KPI goals
• manage customer queries and service outcomes
• coordinate team training and development
• anticipate staffing needs and source talent
• set individual and team sales targets
• analyze performance and plan strategies
• maintain open team communication and recognize performance
• keep the counter customer-ready
• maintain inventory and stock files
• control counter expenses
• implement visual merchandising and launch displays
• maintain counter technology and hygiene
• coordinate team coverage based on customer flow
• build cooperative relationships with retail operations teams.

What we're looking for

Skills & competencies

counter manager

full-time

bethesda md

charlotte tilbury

retail management

beauty retail

sales leadership

customer service

team management

visual merchandising

inventory management

events

training and development

store operations

Work arrangement

• Weekend coverage required

Why this role

The role combines sales leadership, customer service, team management, merchandising, and counter operations for the Charlotte Tilbury brand.

About the employer

Charlotte Tilbury is hiring for this role. Industry: Clothing and Clothing Accessories Retailers. Sector: 45.