Customer Support Specialist II, Order Processing

Job overview

The Customer Support Specialist II, Order Processing role is onsite in Austin, TX. Compensation is $23 per hour. The role provides customer service and order-processing support in a business environment. The specialist handles customer requests across quotes, orders, shipments, repairs, warranties, delivery, and billing, while maintaining accurate account and order information in ERP and CRM systems. The work helps resolve customer issues and coordinate fulfillment with internal teams.

What you'll do

• Provide customer service by phone and other channels
• process orders
• respond to spare-parts quote and order-placement requests
• assist with repair and warranty requests
• track shipments and investigate delivery issues
• answer billing and order inquiries
• maintain customer accounts and system records
• support Supplier Managed Inventory programs
• coordinate with internal teams.

What we're looking for

Skills & competencies

customer support specialist ii

order processing

austin tx

veterans sourcing group

$23/hr

erp

crm

sap

customer accounts

shipment tracking

monday–friday

weekend or holiday work may be required

Work arrangement

• Weekend coverage required

Why this role

Requires two years of order-processing and customer-support experience. SAP is preferred; Microsoft Dynamics CRM is a plus. The posting states Monday–Friday, 40 hours per week, with weekend or holiday work potentially required based on business needs.

About the employer

Veterans Sourcing Group is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.