Chat Support Specialist

Job overview

The Chat Support Specialist role is office-based and onsite in Charleston, WV. Compensation is not specified. City National Bank of WV describes a focus on customer service and supporting local communities. The specialist handles customer questions and service needs through the bank’s digital chat channel. The role supports accurate, secure, and helpful service by researching issues, maintaining customer information appropriately, and coordinating with other bank teams when needed.

What you'll do

• Respond to customer inquiries through the bank’s chat platform
• research and resolve customer questions and service issues
• verify customer identity and protect information
• complete account maintenance
• assist with online and mobile banking, debit cards, account access, and online account opening
• document interactions
• identify potential fraud and service trends
• make appropriate referrals and escalate unresolved issues
• follow regulatory, audit, compliance, privacy, and security requirements.

What we're looking for

Skills & competencies

chat support specialist

full-time

charleston wv

city national bank of wv

digital chat

banking customer service

online banking

mobile banking

account support

fraud awareness

written communication

Work arrangement

• Weekend coverage required

Benefits & perks

• Healthy culture, opportunities for professional growth, and a community-focused workplace.

About the employer

City National Bank of WV is hiring for this role. Industry: Commercial Banking. Sector: 52.