Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative role is an onsite, full-time position in Mentor, OH, with a stated salary range of $40,000–$55,000 per year. The role supports Garrett Estes’s State Farm insurance agency and its customers. The representative helps customers understand and manage insurance services while supporting agency growth. The role contributes through timely responses, policy and billing assistance, needs-based education, and coordination with agency colleagues.

What you'll do

• Establish customer relationships and follow up as needed
• respond to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• educate customers about insurance options through needs-based reviews
• coordinate with agency team members
• resolve customer problems.

What we're looking for

Skills & competencies

customer service representative

insurance

customer support

policy changes

claims

billing

sales

mentor oh

state farm agent

$40k–$55k

401(k) match

paid time off

tuition assistance

training

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching, performance bonus, paid time off, training and development, tuition assistance, advancement opportunities, and a signing bonus for currently licensed applicants.

Why this role

The posting lists hourly pay plus commission or bonus, a signing bonus for currently licensed applicants, tuition assistance, and advancement opportunities.

About the employer

Garrett Estes - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.