Bilingual Spanish Call Center Specialist

Job overview

The Bilingual Spanish Call Center Specialist role is onsite in Houston, TX. Compensation is not specified. The position supports Legacy Community Health’s patient access and community healthcare mission. The specialist handles patient inquiries and appointment scheduling, helping callers navigate referrals, insurance status, and eligibility. The role also coordinates with clinical and other departments so patients can access appropriate care and urgent concerns reach clinical staff.

What you'll do

• Manage inbound and outbound calls
• schedule patient appointments
• discuss referrals, insurance status, and eligibility
• communicate with clinical and other departments
• identify urgent or high-risk symptoms and relay information to clinical staff
• complete data entry and call logs
• respond to email inquiries
• and follow HIPAA policies.

What we're looking for

Skills & competencies

bilingual spanish

call center specialist

patient scheduling

healthcare access

inbound calls

outbound calls

referrals

insurance eligibility

houston tx

legacy community health

monday–friday

medical benefits

403(b) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and holidays, medical, dental, vision and life insurance, FSA, 403(b) with company match, disability coverage, and other listed perks.

Why this role

The posting specifies Monday–Friday, 7 a.m.–5 p.m., and strongly prefers bilingual English/Spanish communication skills.

About the employer

Legacy Community Health is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.