Customer Relations Representative – State Farm Agent Team Member

Job overview

The Customer Relations Representative – State Farm Agent Team Member position is onsite in Muskegon, MI. Compensation is $45,000–$85,000 per year. Ben Vanbiesbrouck’s agency serves West Michigan communities and describes its work as helping people protect what matters most. The representative supports customer experience and agency growth by responding to inquiries, resolving issues, maintaining accurate customer records, supporting retention, and coordinating with agency colleagues. The role helps community members receive attentive service and insurance support.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer retention strategies
• coordinate with other agency team members to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations

customer service

insurance agency

customer inquiries

issue resolution

customer records

customer retention

full-time

muskegon mi

ben vanbiesbrouck state farm

$45,000–$85,000/year

paid time off

simple ira

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA
• hiring and performance bonuses
• flexible schedule
• paid time off
• training and development
• advancement opportunities.

Why this role

The agency describes a community-focused culture, ongoing training and development, and opportunities for advancement.

About the employer

Ben Vanbiesbrouck - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.