Customer Service Representative — Key Accounts

Job overview

The Customer Service Representative — Key Accounts role is onsite in Export, PA, with compensation of $22–$26 per hour. RiteScreen makes window and door screen solutions, and this position supports its FlexScreen brand and strategic clients. The role combines accurate order and inquiry handling with account support, customer analytics, and cross-department coordination. It helps strengthen client relationships and inform service improvements and business decisions.

What you'll do

• Manage complex customer orders and inquiries
• serve as a contact for key accounts and high-touch clients
• use data and reports to identify trends, forecast needs, and recommend improvements
• support leadership with customer and sales analytics
• coordinate cross-department projects
• mentor team members
• use judgment on pricing adjustments, incentive offers, and escalated issues.

What we're looking for

Skills & competencies

customer service

key accounts

b2b

customer orders

customer analytics

crm

erp

excel

export pa

ritescreen

flexscreen

$22–$26/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive compensation and professional growth opportunities are mentioned
• specific benefits are not detailed.

Why this role

Supports strategic clients and FlexScreen; includes customer and sales analytics, project coordination, and mentoring.

About the employer

THE RITESCREEN COMPANY LLC is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.