Member Services Representative

Job overview

The Member Services Representative role is onsite in Alexandria, KY. Compensation is not specified. The position supports Planet Fitness members, prospective members, and guests at the club front desk. The role exists to create a positive member experience through welcoming service and reliable front-desk support. It helps members access the club, answers questions, supports sign-ups and account updates, and contributes to a neat and clean facility.

What you'll do

• Greet members, prospective members, and guests
• answer phones
• check members into the system
• sign up new members
• give tours to prospective members
• facilitate account updates
• respond to questions and concerns and escalate as needed
• assist with club neatness and cleanliness.

What we're looking for

Skills & competencies

member services representative

planet fitness

front desk

member experience

customer service

member sign-up

club tours

account updates

alexandria ky

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Opportunity for advancement
• training and development
• wellness resources.

Why this role

The posting lists training and development, advancement opportunities, and wellness resources. A high school diploma or GED is required.

About the employer

Planet Fitness - Midwest Management Group is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.