Participant Experience Liaison

Job overview

The Participant Experience Liaison is an onsite, full-time role in Elk Grove, CA. Compensation is $24.39–$32.20 per hour, plus a bonus. WelbeHealth’s PACE program provides all-inclusive care and community-based services to help seniors remain in their homes and communities. The liaison connects participants with the PACE system of care and serves as a link between participants and their care team. The role supports onboarding and ongoing participant experience by coordinating communication, following up on care appointments and concerns, and helping resolve grievances so participants remain connected to services.

What you'll do

• Maintain communication with interdisciplinary team members, other care team members, and external providers
• assist with participant experience and service recovery projects, including satisfaction survey implementation
• facilitate communication among providers, families, participants, and caregivers
• make customer service calls about satisfaction with appointments
• support the grievance process through resolution
• attend required meetings and committees
• continue participant check-ins to address concerns and reduce risk of disenrollment.

What we're looking for

Skills & competencies

participant experience liaison

pace

senior services

participant onboarding

customer service

grievance support

elk grove ca

welbehealth

$24.39–$32.20/hr

bonus

medical dental vision

17 days pto

12 holidays

6 sick days

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• 17 days of PTO
• 12 observed holidays
• 6 sick days
• advancement opportunities
• 401(k) match and additional benefits.

Why this role

High school diploma or equivalent required, with professional experience potentially substituting; bachelor's degree in communications or a relevant field preferred. CPR and First Aid certification must be obtained within 180 days of hire and maintained; certification upon hire preferred. Benefits include medical, dental, and vision coverage, 17 days of PTO, 12 observed holidays, and 6 sick days.

About the employer

WelbeHealth is hiring for this role. Industry: All Other Miscellaneous Ambulatory Health Care Services. Sector: 62.