Patient Services Representative

Job overview

The Patient Services Representative role is onsite in Tuscola, IL, with an hourly salary range of $16–$19 and a 35-hour workweek, Monday through Friday, with flexibility within clinic hours. The Douglas County Health Department’s mission is to protect and promote healthier lifestyles through prevention and education. The representative supports clinic operations by coordinating registration, insurance eligibility, checkout, payment collection, and routine billing support. Accurate records and respectful, confidential service help patients navigate financial responsibilities and help clinical and billing staff process claims in a timely manner.

What you'll do

• Verify insurance eligibility and benefits
• identify copayments, deductibles, coinsurance, coverage limitations, and referral or authorization requirements
• assist with financial assistance or sliding fee applications
• complete patient checkout and schedule follow-up appointments as directed
• collect and record payments, issue receipts, reconcile daily collections, and report discrepancies
• monitor assigned Athena billing queues and correct missing or inaccurate patient and insurance information
• respond to routine billing questions and refer complex issues
• provide registration, scheduling, and front desk coverage as assigned
• protect patient confidentiality and collaborate with clinical, administrative, and billing staff.

What we're looking for

Skills & competencies

patient services representative

tuscola il

douglas county health department

full-time

35 hours per week

monday–friday

$16–$19/hour

patient registration

insurance verification

patient checkout

athena

public health

Work arrangement

• Weekend coverage required

Benefits & perks

• 13–15 paid holidays
• vacation
• three personal days
• accrued sick leave
• employer-paid employee health insurance premium
• Illinois Municipal Retirement Fund
• dental and vision coverage
• life insurance.

Why this role

35 hours per week, Monday through Friday, with flexibility within clinic hours. High school diploma or equivalent required; familiarity with insurance terminology and patient financial responsibility preferred. Athena or another electronic health record experience is preferred.

About the employer

Douglas County Health Department is hiring for this role. Industry: Administration of Public Health Programs. Sector: 92.