Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Abilene, TX. Compensation is $40,000–$50,000 per year. The role supports Melanie Hardy’s State Farm agency and its customer service and growth. The representative answers policy questions, assists with policy changes, processes claims, and maintains interaction records. The work helps customers understand and manage their insurance while supporting the agency’s customer experience.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

abilene tx

melanie hardy state farm agent

insurance

policy information

policy changes

claims processing

$40k–$50k

licensing paid

401(k)

health insurance

dental insurance

vision insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Agency-paid licensing
• 401(k)
• performance bonus
• dental, health, and vision insurance
• paid time off
• training and development
• advancement opportunity.

Why this role

The agency pays for licensing and offers training and development; previous customer service experience is preferred.

About the employer

Melanie Hardy - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.