Customer Experience Associate

Job overview

The Customer Experience Associate role is onsite in Brookfield, WI. Pay is $15–$15.50 per hour. The associate supports the customer experience at K9 Resorts of Brookfield, serving both people and dogs at the facility. The role combines front-desk service and pet care: greeting customers, handling check-in and checkout, reservations and payments, and caring for dogs through feeding, medication, playtime, and outdoor breaks. Additional duties may include sanitation, daycare monitoring, and bathing at the General Manager’s or owner’s request.

What you'll do

• Greet customers
• process check-in, checkout, reservations, and payments
• answer telephone inquiries
• handle small office tasks
• provide facility tours when needed
• take custody of pets
• feed and medicate dogs
• provide requested playtimes
• take dogs outside
• perform body checks
• complete the K9 Resorts certification program.

What we're looking for

Skills & competencies

customer experience associate

brookfield wi

k9 resorts

customer service

pet care

dog boarding

reservations

check-in and check-out

feeding and medication

part-time

$15–$15.50/hr

flexible schedule

on-the-job training

weekend and holiday hours

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible schedule and on-the-job training.

Why this role

The posting says previous experience is preferred but not required and requires some weekend and holiday hours.

About the employer

K9 Resorts of Brookfield is hiring for this role. Industry: Pet Care (except Veterinary) Services. Sector: 81.