Service Desk Analyst

Job overview

The Service Desk Analyst role is listed as full-time and onsite in Carrollton, TX; compensation is not specified. The role supports MB2 Dental’s information technology systems and end users. The analyst resolves end-user technology issues and maintains practice-management systems so onsite staff and partner offices can work effectively. The position also documents support activity, escalates concerns, and collaborates with vendors and internal teams to improve IT performance.

What you'll do

• Resolve IT issues for remote partner offices and onsite users
• prioritize and escalate concerns
• install, update, and maintain practice-management systems
• work with vendors on partner-office issues
• document processes and maintain service desk records
• participate in staff meetings and recommend IT performance improvements
• coordinate with internal departments on IT needs.

What we're looking for

Skills & competencies

service desk analyst

carrollton tx

mb2 dental

it support

tier 2 support

end-user support

practice management systems

troubleshooting

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• short- and long-term disability
• paid time off and holidays
• traditional and Roth 401(k) options.

About the employer

MB2 Dental is hiring for this role. Industry: Offices of Dentists. Sector: 62.