Crisis/Access Operations Manager
Compensation
$86k – $96k /yr
Employment type
Full-time
Work setting
On-site
Location
Grayling, MI
Schedule
Rotating shifts
Posted
Travel
Required
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Job overview
The Crisis/Access Operations Manager role is onsite in Grayling, MI. Pay is $86,069–$96,419 per year. The position supports Crisis, Access, and Utilization Management services at Northern Lakes Community Mental Health Authority across six counties. The manager oversees daily operations, staff, workflow, service delivery, and compliance to support timely access, crisis response, continuity of care, and effective utilization management. The role includes a rotating supervisory after-hours on-call system and may require travel by personal vehicle if an agency vehicle is unavailable.
What you'll do
- Coordinate Crisis, Access, and Utilization Management operations
- supervise assigned staff
- support crisis response, screening, assessment, diversion, and stabilization services
- monitor documentation, authorizations, outcomes, and operational metrics
- coordinate staffing coverage
- support compliance and training
- and participate in the rotating supervisory after-hours on-call system.
What we're looking for
- Skills & competencies
- crisis/access operations managergrayling micommunity mental healthcrisis servicesaccess servicesutilization managementstaff supervisionbehavioral healthafter-hours on-call rotationmaster's degree requiredmichigan professional licensurepay $86,069-$96,419medical and dental insurancepaid time off
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, and vision insurance
- health savings and flexible spending accounts
- MERS retirement plan with employer matching up to 5%
- 18 days of first-year paid time off
- 13 holidays
- employee assistance program
- short- and long-term disability
- and accidental death and dismemberment insurance.
Why this role
Covers services across Grand Traverse, Leelanau, Wexford, Missaukee, Roscommon, and Crawford Counties; includes rotating after-hours on-call participation and possible travel by personal vehicle.
About the employer
Northern Lakes Community Mental Health Authority is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.
Additional details
- Industry sector
- 62
- Industry
- Other Individual and Family Services
- Occupation code
- 11-9111.00
You'll be redirected to the employer's application page.
Listing ID: 7c819467-632c-4189-bc59-4e626f9b6625