Service Scheduling Coordinator

Job overview

The Service Scheduling Coordinator position is onsite in Greenville, NC. Compensation is not specified. Pecheles Automotive’s Service Scheduling Department supports customer service and the dealership’s service operations. The coordinator connects customers with the Service Team by scheduling appointments, answering questions, and keeping customers informed. The role also maintains records and communicates with Service, Parts, and Sales to provide accurate information and support dealership service standards.

What you'll do

• Make outbound service calls
• receive inbound calls and coordinate appointments
• respond to internet, phone, and live chat inquiries
• update customer and vehicle information
• maintain recall, loaner vehicle, and order records
• provide maintenance information based on manufacturer specifications
• use the CRM system
• participate in team and process development.

What we're looking for

Skills & competencies

service scheduling coordinator

customer service

appointment scheduling

automotive service

inbound and outbound calls

crm

greenville nc

pecheles automotive

monday–thursday 9 am–6 pm

friday 9 am–4:30 pm

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with employer match
• paid time off
• growth opportunities
• employee discounts
• family-owned and operated workplace.

Why this role

The stated schedule is Monday–Thursday, 9:00 AM–6:00 PM, with a one-hour lunch, and Friday, 9:00 AM–4:30 PM.

About the employer

Pecheles - Audi, VW, Hyundai is hiring for this role. Industry: General Automotive Repair. Sector: 81.