Client Service Associate

Job overview

The Client Service Associate role is onsite in Henrico, VA, with compensation stated as $14 per hour. The associate supports Jackson Hewitt office visitors and helps provide a welcoming client experience. The role helps clients navigate their office visit by confirming appointments, following up with past and potential clients, sharing marketing materials, and keeping clients engaged while they wait. It contributes to client service and office support.

What you'll do

• Welcome and engage clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.
• Provide customer-focused support and use basic computer skills.

What we're looking for

Skills & competencies

client service associate

customer service

jackson hewitt

henrico va

tax services

appointment confirmation

client follow-up

office support

marketing materials

training and development

401(k) matching

$14/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Opportunity for advancement, training and development, 401(k) with matching, flexible schedule, and discounted Friends and Family tax returns.

Why this role

The posting welcomes applicants regardless of work background or experience level; prior customer service or sales experience is preferred but not required.

About the employer

Jackson Hewitt - 3451 is hiring for this role. Industry: Tax Preparation Services. Sector: 54.