Desktop Technician II

Job overview

The Desktop Technician II role is onsite in Florence, KY, with compensation of $17.25–$23.00 per hour. Compucom provides end-to-end IT managed services for businesses. The technician resolves complex or escalated technology issues and maintains the day-to-day operation of customer applications and equipment. The role supports users through troubleshooting, repairs, account maintenance, documentation, and coordination with other support groups.

What you'll do

• Diagnose hardware, software, and systems failures
• service, repair, and install computers, mobile devices, printers, servers, and networking equipment
• manage application and system accounts and permissions
• document and track issues in ticketing systems
• communicate with customers and provide status updates
• escalate complex or high-priority issues
• follow standard operating procedures and collaborate across the organization.

What we're looking for

Skills & competencies

desktop technician ii

florence ky

compucom

onsite

level ii support

it managed services

hardware troubleshooting

software troubleshooting

windows

networking

customer support

$17.25–$23/hr

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life, AD&D, disability plans, Employee Assistance Program, paid holidays, paid time off, paid parental leave, 401(k), and FSA/HSA pre-tax benefits, subject to eligibility.

Why this role

The posting lists medical, dental, vision, life, AD&D, disability, EAP, paid holidays, paid time off, paid parental leave, 401(k), and FSA/HSA benefits, subject to eligibility.

About the employer

Compucom is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.