Resident Services Coordinator / Office Coordinator

Job overview

The Resident Services Coordinator / Office Coordinator role is an onsite, full-time position in New Bedford, MA, at Wamsutta Apartments. Compensation is $54,000 per year. The role supports affordable housing communities serving elderly and disabled residents and families. The coordinator manages a resident caseload, connects residents with community services, and partners with property management to help stabilize tenancies. The position also supports front-office operations, documentation, crisis response, and resident programs.

What you'll do

• Manage resident intake, assessments, service plans, scheduled contacts, home visits, and confidential case documentation
• connect residents with health, mental health, elder, disability, benefits, and community services
• partner with property management on tenancy preservation, eviction risks, recertifications, and accommodations
• respond to crises, make emergency referrals, advocate, and mediate when requested
• greet visitors, handle calls and email, schedule appointments, maintain files, distribute notices, and assist with clerical tasks
• enter and route maintenance requests
• track outcomes and coordinate resident events.

What we're looking for

Skills & competencies

resident services coordinator

office coordinator

case management

affordable housing

resident support

tenancy preservation

front office

new bedford ma

hk management

full-time

daytime

$54k/year

weekend work

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, health and dependent care FSAs, short- and long-term disability, life insurance, home and auto and vendor discounts, 401(k) match, accrued vacation, sick and personal time, and paid holidays.

Why this role

Supports affordable housing communities serving elderly and disabled residents and families; bachelor’s degree plus two years of direct case management experience, or three years of relevant social service experience, required.

About the employer

HK Management LLC is hiring for this role. Industry: Residential Property Managers. Sector: 53.