Customer Success Manager
Compensation
$75k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Helena, MT
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager is a remote position based in Helena, MT. The salary range for this role is $75,000 - $100,000 per year, plus bonus potential, supporting Cleo's mission to provide integration solutions to over 4,000 clients. This role is responsible for managing a portfolio of accounts throughout the customer lifecycle. The purpose is to drive adoption, ensure retention, and identify expansion opportunities by connecting platform capabilities to specific business outcomes.
What you'll do
- Manage 30+ accounts.
- Conduct Quarterly Business Reviews.
- Monitor customer health indicators.
- Drive GRR and NRR outcomes.
- Collaborate with Sales and Product teams.
- Utilize AI-powered tools for analysis.
What we're looking for
- Skills & competencies
- full-timeremotehelena mtsaascustomer successaccount managementsalesforceplanhatai-poweredretention$75k-$100k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Healthcare, dental, vision, 401k match, flexible PTO, paid parental leave, FSA/HSA.
Why this role
Requires 5+ years of experience in Enterprise Software/SaaS.
About the employer
Cleo is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-1021.00
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Listing ID: 7c37b7c2-e82e-436a-9b8e-41e6289fd231