Network Operations Center Lead

Job overview

The Network Operations Center (NOC) Lead role is onsite in Laramie, WY. Compensation is not specified. The position oversees enterprise IT services in a 24x7x365 operating environment for Powder River Industries. The lead coordinates monitoring, incident response, service restoration, and shift coverage to maintain availability and performance across networks, systems, applications, and infrastructure. The role also supervises NOC staff, coordinates customer and vendor communications, and improves operational procedures, monitoring, and reporting.

What you'll do

• Monitor network, system, application, and infrastructure health and performance
• coordinate 24x7x365 readiness and shift coverage
• manage escalations and technical response
• oversee changes and maintenance
• lead major incident response and service restoration
• coordinate troubleshooting and root-cause analysis
• supervise and develop NOC analysts and engineers
• manage shift handoffs and workload
• communicate service impacts and restoration progress
• coordinate vendors
• maintain procedures and knowledge articles
• improve monitoring, alerting, and automation
• support audits, cybersecurity, and compliance activities.

What we're looking for

Skills & competencies

network operations center lead

noc

enterprise it

network monitoring

incident management

service restoration

itsm

team leadership

laramie wy

powder river industries

24x7x365 operations

medical benefits

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and 401(k) benefits.

Why this role

The posting describes a 24x7x365 operational environment and includes medical, dental, vision, and 401(k) benefits.

About the employer

Powder River Industries, LLC is hiring for this role. Industry: Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology). Sector: 54.